According to the distance contract, I can check the goods for 14 days and return them. However, this does not apply to everything you can shop online. There are a few exceptions to what is known as hygiene articles.
What does the distance contract mean?
In online trading, buyers and sellers do not meet face-to-face and communicate via the Internet, mail, and SMS, among other things. The buyer has no possibility to see and check the goods before the contract is concluded. He makes his purchase decision based on the information he receives from the seller.
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The contract obliges online shops to inform their customers about prices, essential characteristics of their products, delivery and shipping costs. And also that the buyer can cancel the deal within 14 days. Dr. Carsten Föhlisch from Trusted Shops: “ For goods that are intended for contact with body fluids, the dealer does not always have to take the product back. This is especially true when the seal has been removed. "
Does this also apply to fetish fashion?
Direct skin contact is not enough to be classified as a so-called hygiene article.
Föhlisch: “If you would assume that the entire clothing industry would be excluded from the right of withdrawal. In addition, a retailer can reprocess clothing so that it can go on sale again. ”
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What about intimate jewelry?
The same applies here, if the seal is broken, the right of withdrawal expires. Otherwise, you can send jewelry back if you don't like it. Exception: The jewelry was personally engraved for you! In the case of goods that are clearly tailored to the personal needs of the consumer, there is no right of withdrawal in online trading. If, for example, the engraved penis ring is too small, the dealer could possibly make it larger. He would even be obliged to do this if a size smaller than the one ordered was delivered.
Who pays for the return?
other positions
In principle, shipping companies can ask customers to pay for postage for returns. However, this only applies if the consumer has been informed beforehand. Attention: Even if large companies mostly offer free returns, smaller retailers often cannot afford it. A look at the cancellation policy can avoid later annoyance. Online payment services can help you here. If you do business via such portals, some offer the return shipping costs as a service.
Barbecue on the balcony with friends
Finally (lings) summer all over Germany! But be careful: there are also rules for peaceful coexistence on the balcony.
Do I have to give reasons for returns?
But you have to clearly state that you want to withdraw from the purchase. The word "revocation" or the statement "please refund the money" is sufficient.
Attention: If you only write "Return", it is not clear enough.
Because it could be that this could only mean an exchange request, for example in the case of defective goods.
Tip: It is safest if you enclose the revocation directly with the parcel with your return and keep the receipt. You can also withdraw from your purchase in writing using sample forms, by email, letter or fax.
The statutory cancellation period is 14 days and begins with the personal receipt of the goods. The deadline does not start if the shipment has only been accepted by a neighbor or if the parcel carrier has left a delivery notification in your mailbox. Larger shipping companies voluntarily offer their customers longer return periods. Find out more about the general terms and conditions of the companies.
Attention: If the objection formalities are not complied with, the customers must always pay for the goods ordered. In this case, of course, the dealers can of course also act with goodwill.
Anyone looking for a partner on the Internet must also be able to cancel online! That was decided by the Federal Court of Justice in Karlsruhe.
How can I protect myself from bad surprises?
Trust is good, control is better. This is why consumer advice centers advise:
Check the provider's homepage: Company name, contact person, address and telephone number are important
Beware of international orders: The return is expensive because of the high transport costs
Prices: Delivery costs, import taxes and customs duties are often not shown
Choose a safe means of payment: credit card amounts or internet payment services can usually be reversed for fraudulent debits
In principle, shipping companies can ask customers to pay for postage for returns. However, this only applies if the consumer has been informed beforehand. Attention: Even if large companies mostly offer free returns, smaller retailers often cannot afford it. A look at the cancellation policy can avoid later annoyance. Online payment services can help you here. If you do business via such portals, some offer the return shipping costs as a service.
Barbecue on the balcony with friends
What can I do on the balcony?
Finally (lings) summer all over Germany! But be careful: there are also rules for peaceful coexistence on the balcony.
Do I have to give reasons for returns?
But you have to clearly state that you want to withdraw from the purchase. The word "revocation" or the statement "please refund the money" is sufficient.
Attention: If you only write "Return", it is not clear enough.
Because it could be that this could only mean an exchange request, for example in the case of defective goods.
Tip: It is safest if you enclose the revocation directly with the parcel with your return and keep the receipt. You can also withdraw from your purchase in writing using sample forms, by email, letter or fax.
What is the deadline?
The statutory cancellation period is 14 days and begins with the personal receipt of the goods. The deadline does not start if the shipment has only been accepted by a neighbor or if the parcel carrier has left a delivery notification in your mailbox. Larger shipping companies voluntarily offer their customers longer return periods. Find out more about the general terms and conditions of the companies.
Attention: If the objection formalities are not complied with, the customers must always pay for the goods ordered. In this case, of course, the dealers can of course also act with goodwill.
Anyone looking for a partner on the Internet must also be able to cancel online! That was decided by the Federal Court of Justice in Karlsruhe.
How can I protect myself from bad surprises?
Trust is good, control is better. This is why consumer advice centers advise:
Check the provider's homepage: Company name, contact person, address and telephone number are important
Beware of international orders: The return is expensive because of the high transport costs
Prices: Delivery costs, import taxes and customs duties are often not shown
Choose a safe means of payment: credit card amounts or internet payment services can usually be reversed for fraudulent debits
